Ordering From Merlin Metals
Lengths & Quantities are essentially the backbone of most orders.
Once you have selected a metal finish and particular panel or flashing.
We just need to know the lengths and quantities to produce a current price.
Project specific dimensions and angles may be required to proceed with ordering.
Along with related drawings for any custom flashings/items.
About This Page
Merlin Metals are always seeking
to improve the ordering process.
To make what can be a complicated process as simple as possible.
This page aims to help clarify things,
so it is clear how we do business.
Lead Time & Deliveries
When placing an order an estimated lead time is provided. This being based on the current production queue that day
Delivery includes protective packaging and delivery to site. Customers must off load any orders themselves either with a fork lift truck or with enough hands on site to offload safely & without damage.
Estimates/Quotations/Final Orders
We supply what customers specifically request us to. Using our online forms or by sending us material schedules or other accurate information.
When we are emailed information or supplied with drawings to review. We produce a rough estimate or in some cases we compile a list of possible items required to help achieve a more accurate quotation.In all cases it is up to a customer/installer to sign off on any order details, prior to placing the order.
Details must be checked to avoid production errors, delays or additional costs.
Agreement
Once the lengths and quantities for particular panels and flashings & other items have been established. We issue a final quote and if requested a proforma invoice.
Once we have received payment for an order, we send an email to acknowledge receipt of payment. The order is then booked into the production queue.
Quotations & Estimates
If you need an estimate please remember the price is a guide and cannot be finalised until you confirm the order details are correct.
If you need an accurate quotation please supply accurate information to avoid unnecessary guess work.
Quotations
Send accurate materials schedules showing the panel and flashing lengths required along with any drawings that clearly show dimensions/angles for any project specific elements such as custom flashings or tapered panels.
We will produce an accurate quotation that is ready to book into the production queue if the price is accepted.
Estimates
Supply as much information as possible to receive an estimated price based on our interpretation of the available information. Check the details & advise us of any item that needs changing, adding or removing from the order. Send an email to confirm that the details shown on a supplied estimate are correct if you wish to proceed.
Frequently asked questions
Find the answer to your question.
Delivery costs vary depending on the size of the order & its location.
The cost is confirmed once the delivery address is provided and when the order details have been fully established.
Lead times for custom made products such as roof and wall panels and flashings vary depending on a number of factors such as;
How many other customers are already in the production queue. If the materials are available from stock or the lead time to restock if they are not.
Delivery includes protective packaging, delivery to site but not offloading.
The size of the vehicle used to deliver an order can be confirmed before delivery. If you have any concerns over access, please inform us as soon as possible, so we can check to make sure delivery is possible.
DThe minimum roof pitch for fully supported metal roofing according to manufacturer recommendations is 3° A minimum pitch of 5° is recommended by the federation of traditional metal roofing contractors.
Yes, the roof and wall panels Merlin Metals supply are all made in the UK unless otherwise stated.
Merlin Metals accept payment for orders via bank transfer only.