Ordering Information

Placing Orders


We can be contacted via telephone and via various contact forms.

Email is our primary method for processing orders.


This way both Merlin Metals and customers have a record or any discussions leading to the sale of goods.

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Order Steps
1

Discussion & Discovery

The first and most important step is to discover what the requirements are for a project.

Discuss and establish which metal finish and products are suitable / desirable.

Provide a quotation and ensure metal samples have been sent and confirmed as correct, so the process can move on to the next step.

2

Payment & Production

Once a quotation has been accepted a proforma invoice is sent to the email address provided.

With payment having been made into the account shown on the proforma invoice.

Orders are then booked into the production queue, for delivery within the lead time stated on the day of ordering.

3

Delivery

Prior to delivery customers are contacted a few days before delivery is due.

To make sure someone will be available to accept and offload the delivery.

All items are checked and despatched in protective packaging and delivered to the address shown on the order.

Merlin Metals Ordering Information

Establishing Requirements

The fastest way to receive a quotation is to provide a clear list of items required.

Such as, type, length & number of panels. Type length & number of flashings ( up to 3 metre lengths).

For any custom flashings, drawings must be provided showing any dimensions, angles & which side is to be the exposed/colour side.

While we may sometimes produce an initial estimate for customers based on our interpretation of drawings. Customers must always check and confirm all details as accurate before placing an order. Ideally via input from the person tasked to install the materials.

Lead Time & Deliveries

When establishing requirements an initial lead time is given. This may change on the day of ordering depending on current demand for products and length of the production queue.

Delivery includes protective packaging and delivery to site but not offloading.

Customers must make sure someone will be available to offload and notify us beforehand of any access issues & if a fork lift truck is available.

If offloading by hand at least two people will be needed to ensure items are removed without damage.

Processing Orders

Once the order details are established and accepted as correct and metal samples seen and confirmed.

A proforma invoice is sent by email. Proforma invoices need paying in full before orders can be booked into the fabrications queue.

We do not accept card payments for orders only direct bank transfer into the account shown on the proforma invoice with the exception being for small items such as metal swatch samples.

Order Confirmation

Once we have received payment for an order, we send an email to acknowledge receipt of payment.

We then book orders in for production and delivery within the lead time stated at the time of order.

Although quite rare, as with any deliveries delays are possible. We always endeavour to stick to the stated lead time and where ever possible. Try to meet any requirements to have materials on site within a particular time frame.

Planning a project?

If you are planning a project and want to receive a quotation. You can send the details in an email to mail@merlinmetals.com.

Alternatively create an account and sign in to the user area. Create a project and add information to it for us to review.

Add a Project
MML User Area


Ordering Terms

Our full ordering terms are available via this link.

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